Jaroo
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Terms and conditions

Below are the Terms and Conditions that have been set for the users of Jaroo app:

  1. Introduction :

    The Jaroo app is a mobile platform that enables users (“you“, and “your“) to get cleaning and maintenance services to their homes. The app and the service it provides (“Service“) to connect users like you to carriers (as defined in section 2 below) is provided by Green Land Diamound Building Cleaning Services LLC (“we“, “us” and “our“), company number 1249888 whose place of business is at 2213,Al Manara Tower, Business Bay, Dubai, UAE (email [email protected]).
    These Terms and Conditions (“Terms“) and our Privacy Notice tell you how we provide and how you may use the Service. For information on how we use personal data we collect from you, please see our Privacy Notice
    If you want to use the Service, you must first create a user account. By creating a user account, you accept these Terms when prompted on your device. This will create a binding legal contract between you and us for each order you place with us for the Service. If you do not agree to the Terms, please do not press to accept them and you will not be able to create a user account or use the Service. To create a user account and use the Service, you must be 18 or older, and have the power to enter into a binding contract according to the country regulations.

  2. Disclaimer :

    IMPORTANT! Please Note: We are a software company aiming to provide seamless cleaning services across different locations in the world. Cleaners are self-employed and are sole operators of their equipment. Therefore, all responsibilities of logistics and ransports are committed to them and is covered by their insurance policies. We provide information and enable you to book those courier services through our application, but we do not provide courier services ourselves or act in any way as a courier. Therefore, we have no responsibility for anything that is done, or not done, by drivers unless expressly set out in these Terms.

  3. Changes :

    We may occasionally make changes to the Service, these Terms or our Privacy Notice. If we do, we’ll notify you. By continuing to use the Service after we notify you, you’re expressing acceptance of any changes.

  4. Payments :

    When you request a booking for a Pickup service via the Application, your payment instruction will be processed by our third party payment service provider whose terms of service and privacy policy will apply to that processing. Payment processing services for customers on Jaroo are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to terms and conditions or continuing to operate as a customer on Jaroo, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Jaroo enabling payment processing services through Stripe, you agree to provide Jaroo accurate and complete information about you and your business, and you authorize Jaroo to share it and transaction information related to your use of the payment processing services provided by Stripe.
    We accept payment by debit or credit cards from Visa, MasterCard or American Express. We do not accept payment by pre-paid cards, cheques or cash. Therefore, please do not hand over any cash or equivalent currency to the carriers.
    The majority of your payment is for the benefit of the relevant carrier, and Jaroo only takes a small commission to cover the service we provide for facilitating your booking.
    The amount you will pay for your service will comprise: (a) the base rate per package type (b) rate per distance (miles), (c) an additional fee for two way (return trips) and (d) additional fee charged based on time for pause (halting) during trip.

  5. Promotions :

    We may, from time to time, provide you with a promotional code which can be used on an order placed with us. You may only use one promotional code on each order placed with us.
    A promotional code is only valid for one use. You may not register multiple accounts with us to use the promotional code more than once. If we discover that you have done this, we will charge you the full value of all orders placed by you for which the promotional code was not valid.
    The promotional codes provided are based on complimentary trips or certain discounted rates rather than giving monetary credit to the users account.
    Additional terms and conditions may apply to the use of promotional codes. We will let you know what these are when we provide you with the promotional code.